How To Get Through To Uscis Customer Service

If you need to access US immigration services for yourself or a dependent, you might find yourself visiting USCIS. USCIS stands for United States Citizenship and Immigration Services. USCIS is responsible for a variety of public services around the area of immigration and services for obtaining citizenship.

The agency's services can help you access any of the following

Family reunification – If you have a family member who is not a US citizen and possibly lives abroad, USCIS can help with their immigration.
Obtaining citizenship – If you are an immigrant to the United States, you will need to be naturalized to gain citizenship. USCIS services, including taking the oath of citizenship, will be necessary to become a citizen.
Visas – If you need a work, diplomatic or another visa, you will need to obtain one through a USCIS application and visa interview.

Scheduling an Appointment on InfoPass

The best way to schedule USCIS appointments is to go through InfoPass. InfoPass is a digital platform belonging to the USCIS agency that lets individuals set up USCIS appointments for free.

When you visit the InfoPass website, you will see options for specifying your location depending on whether you are within the US or on foreign soil. If you are within the US, you can enter your location information to find the immigration office near to you. You will be asked for some information on your specific case so that you can schedule the right type of immigration appointment.

If you're outside the US, you will see an option for country selection. Select your country from the list. You will then be asked the general reason for your appointment. Select appropriately, and then you will be presented with available time slots to book the appointment.

You may also schedule an appointment in person by visiting a USCIS office near to you. If you are within the US, you can visit one of many USCIS Field Offices. There are offices that cover all the different states. To find the one nearest to you, you may search for field offices by zip code on the USCIS website. You can then visit the office and present your paperwork or questions to the officers on duty. If an appointment is in order, they will help you set up one with the appropriate immigration officers.

For those in other countries, you will typically be able to set up an appointment in person by inquiring at the US Embassy nearest to you. The USCIS personnel may set up an appointment for you or direct you to set one up online. In this case, you can book an appointment via the embassy website.

Preparing for the Appointment

Once you have booked a time slot with the local USCIS office location, the next step is attending the appointment. Make sure to prepare ahead of time so that you can make a convincing case for whatever you need.

You should read up on typical interview questions for your type of appointment. For example, if you are applying for a green card based on marriage, typical questions might include:

How long have you been married?
What is your regular daily routine as a couple?
What are the birthdays of your kids?

If you need a work visa, the questions you need to prepare for will be slightly different. Likewise, if you are ready to be naturalized, you will be asked questions pertinent to your situation.

Canceling a USCIS Appointment

Once you have scheduled an appointment with USCIS, you will get a Confirmation Number and PIN Number. Should you wish to cancel or change your appointment at a later time, you will need these details in order to manage the USCIS appointment. In addition, you will get an appointment confirmation which you should print out and bring to the appointment.

To cancel your appointment, log in to the InfoPass website and select the option for managing an appointment. You will then be able to cancel the appointment.

Common Mistakes to Avoid in a USCIS Appointment

These are the common mistakes you should avoid when it comes to having a successful USCIS appointment:

Being late – Arriving late will put you at a disadvantage. If you need a visa, for instance, you might be placed at the back of a long queue.
Missing paperwork – Bring all paperwork that is necessary to establish your case, otherwise, you may have a negative outcome.
Miscommunication – Make sure you answer all questions clearly and as truthfully as possible. Whatever you do, avoid lying to the immigration officer as this may lead to rejection of your application, or worse.